Privacy statement

• In order to ensure compliance with the General Data Protection Regulations (GDPR) the ools website neither collects nor holds any data about an individual other than an email address.

• For the Service & Repair Scheme to function we will need to collect and store minimal personal information data. This will be limited to name, address and contact details.

• This data is not held on the website and will never be made available to third parties. The data is viewable only by club committee members

 

Intellectual property rights

• Service and repair documents and videos are owned by the OO Live Steam Club and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

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Service & Repair Scheme Insurance

• The club Public Liability insurance policy has been extended to provide cover for the work activities undertaken by the team members in connection with the Service & Repair Scheme. Due to the litigious nature of the market in North America and Canada restrictions imposed by our Public Liability insurers exclude these areas from inclusion in the scheme.

 

Pricing policy

• Refer to prices shown on web pages.

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Payment policy

• Accepted methods of payment

PayPal

Direct Bank Transfer​

• Any refund will be only be made to the same account that payment was received from

• The return of goods will not be actioned until full payment is received

• Failure to make payment - the loco will be held for three months and then sold. The proceeds will be donated to a railway charity.

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Shipping Policy Customer

• Sending in a loco to the given address is the responsibility of the customer. (e.g. packaging methods - insurance – shipping method - notification of receipt of goods).

 

Shipping Policy Club

• Locos will be shipped via Royal Mail Special Delivery Guaranteed by 1pm (next day)

• This service provides compensation cover up to £500

• Tracking numbers will be provided

• The shipping cost will be in addition to the service & repair charge

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Loco Service and Repair

• All work will be completed in accordance with the OOLS Service & Repair Standard Operating Procedure.

• Any additional repair and/or part requirements will be notified to the customer for approval before the work is completed.

• A full written report will be provided for each loco.

 

Turnaround Time

• To allow time to deal with complex repairs the target is set at 30 days. Each loco will be different and most turnarounds will be quicker. 

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Repair Service and Warranty

• Due to the unavailability of some spare parts the club cannot always guarantee a full repair. Any issues will be referred to the customer for a final decision

• The nature of these locos means it is not practical to warranty the work undertaken but every effort will be made to resolve any issues that may arise.  Any parts used (excepting cylinder seals) carry a one month warranty.

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Damage to Items

• On arrival the loco will be examined and and damage notified to the customer.

• Whist in our care in the unfortunate event of damage to a customer’s item the club will be responsible for the costs incurred for repair or replacement of the item

 

Cancellation of service

• Customers may cancel the service at any time subject to payment for any work carried out up till the time of cancellation.

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Complaints

• Customers may register a complaint by letter or email

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• Letter -  The OO Live Steam Club Secretary,

18 Simons Close

Glossop

SK13 6NE

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• Email - membership@oolivesteam.com