OOLS Service & Repair Scheme

Terms & Conditions

Acceptance statement

By accessing and using this service, you accept and agree to be bound by the terms and provisions of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement.

If you do not agree to abide by the above, please do not use this service.

Privacy statement

  • In order to ensure compliance with the General Data Protection Regulations (GDPR) the ools website neither collects nor holds any data about an individual other than an email address.

  • For the Service & Repair Scheme to function we will need to collect and store minimal personal information data. This will be limited to name, address and contact details.

  • This data is not held on the website and will never be made available to third parties. The data is viewable only by club committee members

 

Intellectual property rights

Service and repair documents and videos are owned by the OO Live Steam Club and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Pricing policy

Refer to prices shown on web pages.

Payment policy

  • Accepted methods of payment – ???

  • Payment processing methods – ???

  • Refund policy – ???

  • Return of goods not actioned until full payment of service is received

  • Failure to make payment, loco held for three months then sold – proceeds to charity

Shipping Policy Customer

Sending in a loco to the given address is the responsibility of the customer.

(e.g. packaging methods - insurance – shipping method - notification of receipt of goods).

 

Shipping Policy Club

Locos will be shipped via Royal Mail, DPD ???

Parcels will be insured.??? - what value ???

Tracking numbers will be provided

The shipping cost will be in addition to the service& repair charge

Loco Service and Repair

  • All work will be completed in accordance with the OOLS Service & Repair Standard Operating Procedure.

  • Any additional repair and/or part requirements will be notified to the customer for approval before the work is completed.

  • A full written report will be provided for each loco.

 

Turnaround Time

To allow time to deal with complex repairs the target is set at 30 days. Each loco will be different and most turnarounds will be quicker. 

Repair Service and Warranty

  • Due to the unavailability of some spare parts the club cannot always guarantee a full repair. Any issues will be referred to the customer for a final decision

  • The nature of these locos means it is not practical to warranty the work undertaken but every effort will be made to resolve any issues that may arise.  Any parts used (excepting cylinder seals) carry a one month warranty.

Damage to Items

  • On arrival the loco will be examined and and damage notified to the customer.

  • Whist in our care in the unfortunate event of damage to a customer’s item the club will be responsible for the costs incurred for repair or replacement of the item

 

Cancellation of service

Customers may cancel the service at any time subject to payment for any work carried out up till the time of cancellation.

Complaints

Customers may register a complaint by letter or email

  • Letter -  The OO Live Steam Club Secretary,

18 Simons Close

Glossop

SK13 6NE